61 7 3358 8600
Brisbane Powerhouse Box Office
Level 1, 119 Lamington St, New Farm
BOX OFFICE OPENING HOURS
For performances commencing outside of general Box Office hours, we also open 90 minutes before shows start and stay open until 30 minutes after the start time.
PICKING UP TICKETS
You are welcome to pick up your tickets during Box Office opening hours. Many of our visitors collect their tickets just before doors open for the show. Tickets are able to be posted to your nominated address for a fee. Delivery time may vary dependent on destination.
Print at Home tickets will be available for all shows at Brisbane Powerhouse. Tickets will be emailed to your nominated email address as an attachment. Please print the tickets and bring it with you to the event. These tickets will be validated at the entrance to the venue shown on the ticket. Please visit Box Office for assistance if you encounter difficulties with your electronic tickets.
Some shows have concession pricing available. If you are a Full-time Student, Centrelink Health Care, Pensioner or Seniors cardholder, you are eligible to buy your ticket at the reduced price.
Make sure you bring your concession card and ID on the day of the show.
If you are bringing a child older than 12 months to a performance, they will usually require a ticket. Sometimes a presenter may specify a different age cut-off for children requiring a ticket.
If you require assistance with mobility, sight or sound, please give us a call at the Box Office to arrange your tickets and any assistance you may need.
If you have a valid Companion Card, you may be eligible for companion tickets to some shows. If companion tickets are not available, you may be eligible for the concession price if available.
Group prices are offered on a number of the shows at Brisbane Powerhouse. Look for the group price e.g. $25 (groups 6+). Please check the event information or ask the Box Office staff when booking.
For a special gift idea, vouchers are available for purchase over the phone or online here. If you’ve received a voucher, please phone the Box Office to redeem.
A $3 (single ticket purchase) or $6 (multiple tickets purchase) transaction fee applies for all bookings (online, over the phone and over the counter). When booking we’ll confirm all details with you. You will receive a confirmation email when you book online, and a confirmation number when booking over the phone.
REFUNDS AND EXCHANGES
Unfortunately no refunds or exchanges are possible once a booking has been completed, unless due to circumstances described in the Live Performance Australia Ticketing Code of Practice. There may be a fee applicable on eligible refunds and exchanges.
If you have misplaced your tickets or they have been lost in the mail, give us a call and we can arrange for replacement tickets to be collected on the night of the performance.
ON THE NIGHT OF THE SHOW
We recommend arriving at least 30 minutes before the show begins. The theatre doors usually open 15 minutes before the start time.
You may still be able to see the show if you run late. Our Front of House team will be able to advise an appropriate time to enter the theatre.
Occasionally, a presenter may request a lock-out after the commencement of the show. Unfortunately in this case you will not be able to see the show if you don’t make it before the start time. We recommend you check this information ahead of time, as refunds are not possible due to late arrival.
PHOTOS AND RECORDINGS
Unfortunately no photography and/or recordings are allowed in Brisbane Powerhouse. This includes performances, exhibitions, and the building itself.
CONDITIONS FOR TICKET HOLDER
A summary of Conditions for Ticket Holder are printed on the back of tickets. The full Conditions for Ticket Holder may be found here.