View opening hours + covid-19 ADVICE here

Brisbane Powerhouse

Advice on COVID-19

BUILDING OPENING HOURS

BRISBANE POWERHOUSE OPENING HOURS

Mon + Tue 10am–5pm
Wed–Sat 10am until late
Sun 10am–6pm

Box Office is open Mon-Fri 9am-5pm and Sat 12noon-4pm by phoning (07) 3358 8600 or via email boxoffice@brisbanepowerhouse.org.

bar alto opening hours

Mon + Tues CLOSED
Wed–Sat 10.30am until late
Sun 10.30am–5.30pm

For reservations, please call the restaurant on (07) 3358 1063 or visit baralto.com.au

MARY MAE’S BAR + KITCHEN OPENING HOURS

Mon–Wed 8am–3pm (coffee served until 2.30pm)
Thu 8am–9pm
Fri–Sun 8am–10pm

For reservations, please call the restaurant on (07) 3358 5464 or visit marymaes.com.au

ATTENDING A SHOW

We take the safety of our patrons, staff and artists seriously with all events at Brisbane Powerhouse following Queensland Government COVID-19 guidelines. Being COVID Safe is a shared responsibility. 

To allow us to bring you great shows safely, we all need to follow the COVID Safe Guide for ticketed shows. 

If patrons do not comply with protocols, or authorised requests, they will be refused entry or asked to leave immediately without refund or further recourse. 

  • Please do not attend an event if you or your guests have any COVID-19 symptoms, or have been overseas or in a COVID-19 hotspot in the last 14 days.   
  • Please read our Terms and Conditions of Sale and COVID-19  Terms and Conditions of Sale which are in addition to  Ticketek’s Terms and Conditions of Sale  prior to purchasing tickets. 
  • Mask Wearing. You no longer need to wear a mask indoors, however we strongly encourage you keep wearing them anywhere you can’t physically distance.
  • Maintain social distancing. Keep a safe distance away from others where possible, including when arriving at the venue and queuing at the bar. Please note signage that will assist you to adhere to social distancing practices while in the venue. 
  • Contactless payment only. No cash will be accepted. 
  • Provide us with your details.  For contact tracing purposes, we are using the Check In Qld app. For a seamless entry, we recommend downloading the Check In Qld app prior to your arrival. Please see our friendly staff if you need any assistance with this.   
  • It is a condition of entry that we collect your contact details including full name, mobile number, email address OR residential address before you enter the building.  
  • Have your ticket/s ready. Know the door number and location of your seats before you enter the theatre and follow the instructions from staff while we load the theatre. 
  • Stay in your seat and enjoy the show. Please do not move seats once inside the theatre. 
  • Follow instructions from the venue staff.  It is a condition of entry that you follow all instructions given to you from our Front of House staff. If you have any questions, please don’t hesitate to ask. 

RESCHEDULED SHOWS

The below list of performances and/or installations at Brisbane Powerhouse have been rescheduled:

BRISBANE POWERHOUSE
BRISBANE COMEDY FESTIVAL

POSTPONED SHOWS

The below list of performances and/or installations at Brisbane Powerhouse have been postponed:

BRISBANE POWERHOUSE

CANCELLED SHOWS

The below list of performances and/or installations at Brisbane Powerhouse have been cancelled:

Brisbane Powerhouse
BRISBANE COMEDY FESTIVAL

Ticket buyers will be provided with a full refund.

  • If you purchased your tickets online, the card holder will receive an automatic refund within the next 10 – 15 working days.
  • If you purchased your tickets over the phone or counter at Brisbane Powerhouse, our friendly team will be in touch with you soon to organise a refund.

We will be in contact with you via email to provide further information regarding this cancellation. If you have any questions about your refund or, if your card information or banking details have changed please contact our Box Office on boxoffice@brisbanepowerhouse.org.

Brisbane Powerhouse is closely monitoring the evolving situation around the spread of COVID-19 and is receiving regular updates and advice from experts and authorities including the Australian Government, Queensland Government, Brisbane City Council and industry bodies.

If you have any questions with regards to an upcoming performance at Brisbane Powerhouse, please contact the Box Office on boxoffice@brisbanepowerhouse.org

HOW YOU CAN HELP

We would like to acknowledge the global scale of this challenge and the uncertainty faced by each of us as individuals and as a community.

Brisbane Powerhouse is more than just a great building. We are a not-for-profit organisation, a community of creators, movers and dreamers and part of the very fabric of Brisbane.

If you are in a position to help us invest in the future of local artists, the creation of new works and to keep our awe-inspiring building operating during this challenging time, we encourage you to support the Brisbane Powerhouse Foundation with a tax-deductible donation.

MORE INFO

  • To access up-to-date Australian information and resources on COVID-19 visit Queensland Health and the Australian Government Department of Health.
  • Please find relevant media releases from Live Performance Australia, the peak body for Australia’s live performance industry here.
  • Coronavirus Health Information Line – for information on COVID-19 call 1800 020 080, 24 hours a day, 7 days a week.
  • healthdirect hotline – to speak to a registered nurse about your health concerns call 1800 022 222, 24 hours a day, 7 days a week.
  • If you have travelled to a high-risk country in the last 14 days and are unwell you can call 13 HEALTH (13 43 25 84) for health advice.

FAQS

Ticketing

How long will it take to receive my refund?

If your show has been cancelled or you have requested a refund, you can expect to see your refund appear in your nominated bank account or credit card in 10 – 15 working days. If you’re concerned about your refund, please contact our Box Office on boxoffice@brisbanepowerhouse.org.

COVID-19

Do I need to be vaccinated to attend a show at Brisbane Powerhouse?

In line with the Queensland Government mandated vaccination requirements, patrons over 16 years age are required to be fully vaccinated (or provide proof of medical exemption) to enter our building from Friday 17 December 2021.

If my show is before Friday 17 December do I need to be vaccinated?

No, however we have a COVID Safe Guide for ticketed shows that includes patrons having to provide their details for contact tracing purposes (see above). Vaccination is mandated from Friday 17 December.

What if I have only had my first dose?

This does not qualify as being fully vaccinated, therefore you will not be able to enter our building from Friday 17 December 2021 until you are fully vaccinated (or provide proof of medical exemption).

What if one of the people I am attending the show with is unvaccinated?

Unless under 16 years of age, all patrons attending must be fully vaccinated against COVID-19 in line with Government mandated vaccination requirements.

Will I need to provide proof of vaccination?

Yes, you will need to show your vaccination certificate (or provide proof of medical exemption) on entry.

Information on how to get your COVID-19 vaccination certificate is here.

You can now also add your COVID-19 digital certificate to the Check In Qld app. For more information, click here.

If you do not have a mobile or smart phone, you will need to check in manually with one of our staff. Please bring a hard copy of your vaccination certificate as proof of your vaccination status and see one of our friendly staff.

Do these restrictions apply to both staff and patrons?

Yes, both staff and patrons must be fully vaccinated to work in or visit any of the venues where restrictions will be in place.

What if I have a medical exemption from receiving the vaccine?

There are a very small number of people who have genuine medical reasons for not being vaccinated. We are awaiting advice from Queensland Health as to what arrangements will apply in those circumstances. You will need to show proof of your exemption from vaccination on genuine medical grounds through a Immunisation Medical Exemption Form as completed by a medical professional.

What if I’m not vaccinated – can I use a negative test instead?

No. These measures are about people being vaccinated, to ensure their safety and the safety of others.

Can I go to Bar Alto or Mary Mae’s if I am not fully vaccinated?

No, unvaccinated patrons may not visit Bar Alto or Mary Mae’s.

Can I go to Jan Powers Farmers Markets if I am not fully vaccinated?

Yes, you can attend the Jan Powers Farmers Markets, but you will not be able to enter Brisbane Powerhouse.

Can I get a refund if I’m unvaccinated?

If you hold a ticket to a performance/show/event on or after Friday 17 December, and you are not fully vaccinated and purchased your tickets prior to 8.59am Tuesday 23 November 2021, you are able to obtain a full refund. This is in line with the LPA Ticketing Code of Practice.

Refund requests should be put in writing to boxoffice@brisbanepowerhouse.org and wherever possible please contact us regarding this at least 48 hours prior to your event.

The Brisbane Powerhouse COVID-19 Terms and Conditions of Sale were updated at 8.59am on Tuesday 23 November 2021, and anyone who purchased a ticket after this time is not entitled to a refund, as they were notified at the time of purchase that full vaccination would be a requirement of their entry to Brisbane Powerhouse on their performance date.

What should I do if I am unwell?

If any of the following apply to you or any member of your booking party, please stay at home.

  • Required to self-isolate under laws aimed at reducing the spread of COVID-19
  • Diagnosed as having COVID-19
  • Experiencing any COVID-19 symptoms including fever, cough, sore throat, fatigue, shortness of breath, runny nose, or loss of taste or smell or have been tested for COVID-19 and are awaiting test results (and the event falls within the period of awaiting test results)
  • You or a member of your household has been in close contact with a confirmed case of COVID-19
  • You or a member of your household has travelled overseas in the past 14 days
  • You or a member of your household has travelled to a COVID-19 hotspot in Australia in the past 14 days

If I am unwell and cannot attend, will I receive a refund?

Any cancellations due to the above circumstances will be fully refunded.

Refund requests should be put in writing to boxoffice@brisbanepowerhouse.org and should include your tickets or transaction number as part of the email. Wherever possible, please contact us regarding this at least 48 hours prior to your event.

Refunds will not apply to patrons who attend a performance and are asked to leave due to displaying symptoms of COVID-19 or, failure to comply with COVID-19 guidelines or instructions from staff concerning COVID Safe guidelines.

Where can I read your COVID-19 Terms and Conditions of Sale?

You can read our COVID-19 Terms and Conditions of Sale here.

If you require any further information about your visit to Brisbane Powerhouse, please contact the Box Office team on boxoffice@brisbanepowerhouse.org.

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We acknowledge the Jagera/Turrbal peoples, the First Nation Traditional Owners of the land on which we gather. We pay respects to all Elders past and present and acknowledge the young leaders who are working beside our Elders in our cultural industries. We recognise all First Nation peoples as the original storytellers of these lands and acknowledge the important role they continue to play in our community.

Home Advice on COVID-19

Location

Yagara Country,
119 Lamington St,
New Farm QLD 4005

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(07) 3358 8622
info@brisbanepowerhouse.org

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