We take the safety of our patrons, staff and artists seriously. Being COVID Safe is a shared responsibility.
To allow us to bring you great shows safely, we all need to follow the COVID Safe Guide for ticketed shows.
If patrons do not comply with protocols, or authorised requests, they will be refused entry or asked to leave immediately without refund or further recourse. All events at Brisbane Powerhouse will follow Queensland Government Stage 3 COVID guidelines. This includes new procedures detailed below as well as additional hand sanitising stations and frequent cleaning and sanitising of all surfaces and high touch areas.
Buy together, to be together. Seating will be provided for your ticket purchase group.
Maintain social distancing. Keep 1.5 metres away from others where possible, including when arriving at the venue and queuing at the bar. Please note signage that will assist you to adhere to social distancing practices while in the venue.
Contactless payment only. No cash will be accepted.
Provide us with your details. It is a condition of entry that we collect your contact details including full name, mobile number, email address OR residential address before you enter the building. You can provide this information prior to the event or on the night of the event.
Have your ticket/s ready. Know the door number and table number before you enter the theatre and follow the instructions over the PA while we load the theatre.
Turn your phone up to full brightness. Phone brightness must be maximised to facilitate viewing of mobile tickets.
Stay in your seat and enjoy the show. Please do not move seats once inside the theatre.
Follow instructions from the venue staff. If you have any questions, please ask our friendly Front of House staff.
The below list of performances and/or installations at Brisbane Powerhouse have been rescheduled:
Ticket buyers will be provided with a full refund.
If you purchased your tickets online, the card holder will receive an automatic refund within the next 15–20 working days.
If you purchased your tickets over the phone or counter at Brisbane Powerhouse, our friendly team will be in touch with you soon to organise a refund.
We will be in contact with you via email to provide further information regarding this cancellation. If you have any questions about your refund, please contact our Box Office on [email protected].
Brisbane Powerhouse is closely monitoring the evolving situation around the spread of COVID-19 and is receiving regular updates and advice from experts and authorities including the Australian Government, Queensland Government, Brisbane City Council and industry bodies.
If you have any questions with regards to an upcoming performance at Brisbane Powerhouse, please contact the Box Office on [email protected]
HOW YOU CAN HELP
We would like to acknowledge the global scale of this challenge and the uncertainty faced by each of us as individuals and as a community.
Brisbane Powerhouse is more than just a great building. We are a not-for-profit organisation, a community of creators, movers and dreamers and part of the very fabric of Brisbane.
If you are in a position to help us invest in the future of local artists, the creation of new works and to keep our awe-inspiring building operating during this challenging time, we encourage you to support the Brisbane Powerhouse Foundation with a tax-deductible donation.
Coronavirus Health Information Line – for information on COVID-19 call 1800 020 080, 24 hours a day, 7 days a week.
healthdirect hotline – to speak to a registered nurse about your health concerns call 1800 022 222, 24 hours a day, 7 days a week.
If you have travelled to a high-risk country in the last 14 days and are unwell you can call 13 HEALTH (13 43 25 84) for health advice.
If you have concerns about your health, speak to your doctor.
How long will it take to receive my refund?
In this unprecedented situation, our Box Office is fielding a tremendous volume of requests and we greatly appreciate your patience, support and understanding. If your show has been cancelled or you have requested a refund, you can expect to see your refund appear in your nominated bank account or credit card in 15-20 working days. If you’re concerned about your refund, please contact our Box Office on [email protected].
How is this coronavirus spread?
The coronavirus is most likely to spread from person-to-person through:
direct close contact with a person while they are infectious
close contact with a person with a confirmed infection who coughs or sneezes, or
touching objects or surfaces (such as door handles or tables) contaminated from a cough or sneeze from a person with a confirmed infection, and then touching your mouth or face.
Most infections are only transmitted by people when they have symptoms. These can include fever, a cough, sore throat, tiredness and shortness of breath.
How can we help prevent the spread of coronavirus?
Practising good hand and sneeze/cough hygiene is the best defence against most viruses. You should:
wash your hands frequently with soap and water, before and after eating, and after going to the toilet
cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser
and if unwell, avoid contact with others (stay more than 1.5 metres from people).
Should I wear a surgical mask?
Surgical masks in the community are only helpful in preventing people who have coronavirus disease from spreading it to others. If you are well, you do not need to wear a surgical mask as there is little evidence supporting the widespread use of surgical masks in healthy people to prevent transmission in public.
Who needs to isolate?
Specific requirements are in place for people who have returned from a country or region that is at high or moderate risk for COVID-19, or think may they have been in close contact with a confirmed case of coronavirus.
If you develop symptoms (fever, a cough, sore throat, tiredness or shortness of breath) within 14 days of leaving country or region that is at higher risk for COVID-19, or within 14 days of last contact of a confirmed case, you should arrange to see your doctor for urgent assessment.
You should telephone the health clinic or hospital before you arrive and tell them your travel history or that you may have been in contact with a potential case of coronavirus. You must remain isolated either in your home or a healthcare setting until public health authorities inform you it is safe for you to return to your usual activities.
While coronavirus is of concern, it is important to remember that most people displaying symptoms such as fever, cough, sore throat or tiredness are likely suffering with a cold or other respiratory illness – not coronavirus.