Ticket buyers will be provided with a full refund.
If you purchased your tickets online, the card holder will receive an automatic refund within the next 15–20 working days.
If you purchased your tickets over the phone or counter at Brisbane Powerhouse, our friendly team will be in touch with you soon to organise a refund.
We will be in contact with you via email to provide further information regarding this cancellation. If you have any questions about your refund, please contact our Box Office on [email protected].
Brisbane Powerhouse is closely monitoring the evolving situation around the spread of COVID-19 and is receiving regular updates and advice from experts and authorities including the Australian Government, Queensland Government, Brisbane City Council and industry bodies.
If you have any
questions with regards to an upcoming performance at Brisbane Powerhouse,
please contact the Box Office on [email protected]
How you can help
would like to acknowledge the global scale of this challenge and the
uncertainty faced by each of us as individuals and as a community.
Powerhouse is more than just a great building. We are a not-for-profit
organisation, a community of creators, movers and dreamers and part of the very
fabric of Brisbane.
are in a position to help us invest in the future
of local artists, the creation of new works and to keep our awe-inspiring
building operating during this challenging time, we encourage you to support
Powerhouse Foundation with a
Coronavirus Health Information Line –
for information on COVID-19 call 1800 020 080, 24 hours a day, 7 days a week.
healthdirect hotline – to speak to a
registered nurse about your health concerns call 1800 022 222, 24 hours a day,
7 days a week.
If you have travelled to a high-risk
country in the last 14 days and are unwell you can call 13 HEALTH (13 43 25 84)
for health advice.
If you have concerns about your health,
speak to your doctor.
How long will it take to
receive my refund?
In this unprecedented situation, our Box Office is fielding a tremendous volume of requests and we greatly appreciate your patience, support and understanding. If your show has been cancelled or you have requested a refund, you can expect to see your refund appear in your nominated bank account or credit card in 15-20 working days. If you’re concerned about your refund, please contact our Box Office on [email protected].
How is this coronavirus spread?
The coronavirus is most likely to spread from person-to-person through:
direct close contact with a person while they are infectious
close contact with a person with a confirmed infection who coughs or sneezes, or
touching objects or surfaces (such as door handles or tables) contaminated from a cough or sneeze from a person with a confirmed infection, and then touching your mouth or face.
Most infections are only transmitted by people when they have symptoms. These can include fever, a cough, sore throat, tiredness and shortness of breath.
How can we help prevent the spread of coronavirus?
Practising good hand and sneeze/cough hygiene is the best defence against most viruses. You should:
wash your hands frequently with soap and water, before and after eating, and after going to the toilet
cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser
and if unwell, avoid contact with others (stay more than 1.5 metres from people).
Should I wear a surgical mask?
Surgical masks in the community are only helpful in preventing
people who have coronavirus disease from spreading it to others. If you are
well, you do not need to wear a surgical mask as there is little evidence
supporting the widespread use of surgical masks in healthy people to prevent
transmission in public.
Who needs to isolate?
Specific requirements are in place for people who have returned
from a country or region that is at high or moderate risk for COVID-19, or
think may they have been in close contact with a confirmed case of coronavirus.
If you develop symptoms (fever, a cough, sore throat, tiredness or
shortness of breath) within 14 days of leaving country or region that is at
higher risk for COVID-19, or within 14 days of last contact of a confirmed
case, you should arrange to see your doctor for urgent assessment.
You should telephone the health clinic or hospital before you
arrive and tell them your travel history or that you may have been in contact
with a potential case of coronavirus. You must remain isolated either in your
home or a healthcare setting until public health authorities inform you it is
safe for you to return to your usual activities.
While coronavirus is of concern, it is important to remember that
most people displaying symptoms such as fever, cough, sore throat or tiredness
are likely suffering with a cold or other respiratory illness— not coronavirus.