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Ticketing

Where can I purchase tickets?

ONLINE

brisbanepowerhouse.org

PHONE

61 7 3358 8600

IN PERSON

Brisbane Powerhouse Box Office
Level 1, 119 Lamington St, New Farm

What are the Box Office Opening Hours?

Mon–Fri 9am–5pm
Sat 12–4pm
For performances commencing outside of general Box Office hours, we also open 60 minutes before shows start and stay open until 30 minutes after the start time.

What concession prices are available?

Some shows have concession pricing available. If you are a full-time Student, Centrelink Health Care, Pensioner or Government Issued Seniors cardholder, you are eligible to buy your ticket at the reduced price.

Make sure you bring your concession card and ID on the day of the show.

Can I bring children to the performances?

If you are bringing a child older than 12 months to a performance, they will usually require a ticket. Sometimes a presenter may specify a different age cut-off for children requiring a ticket.

What mobility assistance does Brisbane Powerhouse provide?

If you require assistance with mobility, sight or sound, please give us a call at the Box Office to arrange your tickets and any assistance you may need.

Can I book with a companion card?

If you have a valid Companion Card, you may be eligible for companion tickets to some shows. If companion tickets are not available, you may be eligible for the concession price if available.

Do you offer group prices?

Group prices are offered on a number of the shows at Brisbane Powerhouse. Look for the group price e.g. $25 (groups 6+). Please check the event information or ask the Box Office staff when booking.

Are gift vouchers available?

For a special gift idea, vouchers are available for purchase over the phone or online here. If you’ve received a voucher, please phone the Box Office to redeem.

What are the ticketing fees involved?

A transaction fee of up to $6 applies for all bookings (online, over the phone and over the counter). When booking we’ll confirm all details with you. You will receive a confirmation email when you book online, and a confirmation number when booking over the phone.

Can I refund or exchange a ticket?

Unfortunately no refunds or exchanges are possible once a booking has been completed, unless due to circumstances described in the Live Performance Australia Ticketing Code of Practice. There may be a fee applicable on eligible refunds and exchanges.

What happens if my ticket has been lost?

If you have misplaced your tickets or they have been lost in the mail, give us a call and we can arrange for replacement tickets to be collected on the night of the performance.

How early should I arrive before my performance begins?

We recommend arriving at least 40-50 minutes before the show begins. The theatre doors usually open 10-15 minutes before the start time.

What if I am running late?

You may still be able to see the show if you run late. Our Front of House team will be able to advise an appropriate time to enter the theatre.

Occasionally, a presenter may request a lock-out after the commencement of the show. Unfortunately in this case you will not be able to see the show if you don’t make it before the start time. We recommend you check this information ahead of time, as refunds are not possible due to late arrival.

Can I record or photography the performance?

Unfortunately no photography and/or recordings are allowed in Brisbane Powerhouse. This includes performances, exhibitions, and the building itself.

Where can I find the Terms and Conditions for Ticket Holders?

A summary of Conditions for Ticket Holder are printed on the back of tickets. The full Conditions of Ticket Holder may be found here.

TICKETEK FAQ

Will my tickets that I have previously bought still be valid?

Yes, your tickets will still be valid.

Do I have to setup a new account?

If you don’t already have a My Ticketek account, you’ll need to create an account online at http://premier.ticketek.com.au

How can I use my gift voucher?

If you’ve received a Brisbane Powerhouse gift voucher, please phone the Box Office to redeem.

Can I use my gift voucher by calling Ticketek?

If you’ve received a Brisbane Powerhouse gift voucher, please phone the Box Office to redeem.

If you have purchased a Ticketek gift voucher, you can redeem online or by emailing [email protected]. For more information on Ticketek gift vouchers, visit http://premier.ticketek.com.au/giftvouchers/

What do I need to do if I want to exchange my tickets to a different session of the same show?

Tickets may only be exchanged or refunded in accordance with the Live Performance Australia Ticketing Code of Practice. A fee may be applicable on eligible exchanges and refunds. For more information, please phone the Box Office.

What happens if I have lost my ticket?

If you have misplaced your tickets or they have been lost in the mail, please call the Box Office and we can arrange for replacement tickets to be collected on the night of the performance.

Will my details be used by Ticketek?

The type of personal information held by Ticketek will depend upon an individual’s interaction with Ticketek. Ticketek complies with the Australian Privacy Principles contained in the Privacy Act 1988. For more information, please view the Ticketek Privacy Policy at http://premier.ticketek.com.au/Content/buyers/privacy.aspx

Where can I collect my tickets?

If you have requested to collect your tickets at the venue, your tickets will be available for collection at the Box Office 60 mins before the performance.

If you have requested to collect your tickets at a Ticketek pre-paid collection outlet, you can find the closest outlet to you here http://premier.ticketek.com.au/Content/Outlets/agencies_qld.aspx

Who do I contact regarding my online purchase?

For any online enquiries, please contact the Box Office.

Who do I contact for group bookings?

To make a group booking, please phone the Box Office.

Why is the transaction fee $5.95 to buy a single ticket?

The $5.95 transaction fee is charged per transaction, not per ticket. This means only pay one transaction fee regardless of how many tickets you buy for an event in a single transaction.

The transaction fee factors in a variety of costs including ticket delivery costs, costs associated with taking, processing and fulfilling your ticket booking and the costs associated with the technology we use to provide you with our services.

Can Ticketek gift cards be used at Brisbane Powerhouse?

Yes, if you have purchased a Ticketek gift voucher, you can redeem online or by emailing [email protected] For more information on Ticketek gift vouchers, visit http://premier.ticketek.com.au/giftvouchers/

Can I buy tickets on Ticketek’s website?

Yes, you can purchase tickets to Brisbane Powerhouse directly via Ticketek at http://premier.ticketek.com.au/shows/show.aspx?sh=BRISBANEPH

Is there a limit to the number of tickets that I can buy online?

Yes, you can purchase up to 10 tickets online. If you wish to purchase more than 10, please phone the Box Office.

What will appear on my credit card statement when I make a purchase with Brisbane Powerhouse?

‘Ticketek Sydney’ will appear on your credit card statement.

Can I buy tickets to other events sold by Ticketek that are not held at Brisbane Powerhouse?

We can only sell tickets to Brisbane Powerhouse events. If you wish to purchase tickets to another event not held at Brisbane Powerhouse, visit http://premier.ticketek.com.au

What if I need help accessing My Ticketek account?

If you’re having issues accessing your My Ticketek account, please see the Ticketek FAQ’s here http://ticketek.custhelp.com/app/answers/list. Alternatively, please phone the Box Office.