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Terms and Conditions of Sale
Tickets are sold by Ticketek Pty Ltd (ABN 92 010 129 110) (“Ticketek”) as agent for and on behalf of Brisbane Powerhouse (“the Seller”) and are subject to the following Terms and Conditions.
By purchasing a ticket, you agree to be bound by these Terms and Conditions.
These Terms and Conditions relate both to the sale of tickets and attendance at events. These Terms and Conditions apply to both the original purchaser and any subsequent ticketholders (“you”).
Variation to Terms and Conditions
Brisbane Powerhouse may vary these Terms and Conditions at any time by updating them. Any variations will only apply to ticket purchases made after these Terms and Conditions have been updated.
Variations to performances or events
The Seller reserves the right to add, withdraw, reschedule or substitute artists and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity.
Conditions of entry
COVID-19 specific conditions of entry
You acknowledge that the event may be scheduled to be held, or will be held, during a time at which one or more Government directions or regulations may be in force regarding the number of persons attending an event (or the holding of the event itself). If that is the case, then the number of persons permitted to be in or around the venue may be affected, resulting in Brisbane Powerhouse being required to or deciding to:
in which case you may receive a refund in accordance with these Terms and Conditions of Sale.
You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event.
Refunds and Exchanges Terms and Conditions
Resale of tickets and scalping
Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. Brisbane Powerhouse will use reasonable efforts to notify you of such action.
If you cannot attend an event you hold tickets for, you can re-sell these through Ticketek Marketplace. Ticketek Marketplace is an authorised re-seller and tickets sold or purchased through this site will be accepted at our venue.
If the amount paid for the ticket/s is incorrect, the ticket/s may be cancelled and the amount paid refunded. This applies regardless of whether the error arose due to: (i) an error in a price communicated to you; or if you are able to order a ticket or a ticket for a performance that was not supposed to have been released for sale; or (ii) human error or a transactional malfunction of a Brisbane Powerhouse operated system. If a ticket has been cancelled, a replacement ticket at the correct price may be offered.
We acknowledge the Jagera/Turrbal peoples, the First Nation Traditional Owners of the land on which we gather. We pay respects to all Elders past and present and acknowledge the young leaders who are working beside our Elders in our cultural industries. We recognise all First Nation peoples as the original storytellers of these lands and acknowledge the important role they continue to play in our community.